Privacy Policy
This privacy policy outlines how Right Station Pvt Ltd (referred to as "Sayatri") collects, uses, processes, stores, and protects user information, including personal and sensitive data, obtained through both online interactions (such as the Sayatri mobile app and website) and offline interactions (such as mail, phone, or in-person communication). It applies to various users, including drivers, customers, and vendor partners, and is an integral part of the overall terms and conditions governing the Sayatri platform. Users are encouraged to review the policy before using the Sayatri platform.
1. User Acceptance
By using the Sayatri Platform or Services, you're agreeing to this Policy and any future changes the Company may make. These changes will be posted on the Sayatri Platform.
Any actions involving your information, such as collection, processing, storage, or disclosure, will comply with this Policy and relevant laws. If you don't agree with the Policy, please refrain from using Sayatri.
1. Authenticity of Information: You confirm that the information you provide to Sayatri is and will remain genuine, accurate, up-to-date, and complete. You also assert that you have all the necessary rights, permissions, and consents to provide such information.
2. Compliance with Laws : You affirm that your provision of information to Sayatri, as well as Sayatri's handling of this information, will not violate any agreements, laws, or legal obligations.
3. Authority to Disclose Information: If you disclose information about other individuals to Sayatri, you confirm that you have the authority to do so and that you permit Sayatri to use this information in accordance with this Policy.
2. Definations
Unless otherwise provided in this Policy, the terms capitalized in the Policy shall have the meaning as provided hereunder:
"Driver" means independent third-party vehicle operators or riders who wish to offer services on the Sayatri Platform to a user/Customer.
"Customer"shall mean a person who wishes to receive services of the Drivers or Vendor Partners on the Sayatri Platform.
"Device"shall mean computer, mobile or other device used to access the Services.
"Device Identifier"shall mean IP address or other unique identifier of the Device.
"Promotion"shall mean any contest and other promotions offered by us.
"Personal Information"shall mean such categories of information that could reasonably be used to identify you personally, including your name, e-mail address, and mobile number.
"Vendor Partner"” shall mean third party providers who offer 2-wheeler rental services on Sayatri Platform.
3. What Information Do We Collect?
INFORMATION YOU PROVIDE TO US
1. We may request certain Personal Information from you, collected through various means such as account registration forms, contact forms, or other interactions.
2. This information is necessary for the provision of our Services and is collected lawfully and for legitimate purposes connected to our Services.
1. Account Information : When you create or update your Sayatri account, we may collect details such as email address, name, address, mobile number, gender, date of birth, photograph, login credentials, and banking/payment information (as permitted by applicable laws).
2. Saved Information : During your use of our Services, we may collect and store information to process your requests and streamline future transactions, including phone number, address, email address, billing details, emergency contact information, etc.
3. Verification Information : For Vendor Partners or Captains, we may collect location details, profile picture, call and SMS details, copies of government-issued identification documents (e.g., Citizenship, PAN card), license details, vehicle-related documents (e.g., registration certificate, vehicle permit, insurance), user settings, and any other documents required to ensure the health and fitness of the vehicle for providing Services on the Sayatri Platform. For Drivers, we may require real-time selfies uploaded periodically to verify identity.
4. Background Check Information : We collect background check and identity verification details for Drivers and Vendor Partners, including driver history, criminal records (where permitted by law), and right-to-work status. This information may be collected directly or on behalf of the Company.
5. Other Apps : : For Drivers or Vendor Partners, enabling features that require access to other applications on your device to prevent and detect fraud towards Customers.
6. Additional Information : : We collect additional Information provided during customer support interactions, troubleshooting, in-app messaging, message board posts, ratings, reviews, comments, and referrals. This may include storing and using the name and contact information of referred friends to promote our Services.
4. INFORMATION WE COLLECT AS YOU ACCESS AND USE SAYATRI APP
The collection of user information is a crucial aspect of operating the Sayatri Platform and delivering our Services effectively. We gather various types of data to enhance user experience, ensure the security of our platform, and comply with legal requirements. Below is a detailed explanation of the types of information we collect and how we use them:
Personal Information Collection : When users access the Sayatri Platform or utilize our Services, we may request certain Personal Information. This includes data obtained through account registration forms, contact forms, or other interactions. The information collected is essential for providing our Services lawfully and for legitimate purposes connected to them.
Types Of Information Collected :
Account Information : Users are asked to provide details such as email address, name, address, mobile number, gender, date of birth, photograph, login credentials, and banking/payment information (where permitted by applicable laws) during the creation or update of their Sayatri accounts.
Saved Information : Information such as phone numbers, addresses, email addresses, billing details, and emergency contact information may be collected and stored to process user requests and streamline future transactions.
Verification Information : For Vendor Partners or Captains, we collect location details, profile pictures, call and SMS details, government-issued identification copies, license details, vehicle-related documents, and user settings to ensure compliance and safety standards.
Background Check Information : Background check and identity verification details for Drivers and Vendor Partners are collected to ensure safety and reliability. This may include driver history, criminal records (where permitted by law), and right-to-work status.
Location Data : Our app harnesses Google Maps location features both in foreground and background modes to deliver a seamless and personalized experience. By accessing user location data, we enhance interaction, improve service quality, and prevent fraud. In the background, this functionality ensures continuous service provision, enabling features like real-time tracking and location-based notifications. We prioritize user privacy and data security throughout, adhering to stringent guidelines to ensure transparent and secure handling of location information.
Usage Information : Technologies are employed to collect Usage Information whenever users interact with the Sayatri Platform. This includes browser details, URLs, visited areas within the platform, search history, and usage behavior.
Health Related Information : For Drivers, health-related information such as body temperature, symptoms, vaccination status, and other health conditions may be collected.
Device Information : Technical and aggregated usage information, including device identifiers, preferred language and country, manufacturer, software and model, operating systems, geolocation, mobile network data, screen visits, touch gestures, and other actions are collected to improve user experience and support services.
SMS/Text Messages : With user permission, data from SMS/text messages may be collected for authentication purposes during financial transactions, in compliance with applicable laws.
Call Details : Vendor Partners or Captains may have their calls recorded and related call details stored for quality assurance and compliance purposes.
Other Information : Data on user interactions with the Sayatri App and linked websites, such as frequency of use, session duration, actions taken, and engagement metrics, are collected to improve service delivery.
In summary, the collection of user information is vital for the effective operation of the Sayatri Platform and the delivery of our Services. We ensure that the data collected is used lawfully, for legitimate purposes, and in compliance with applicable laws and regulations. Our commitment is to protect user privacy while providing a seamless and secure user experience.
5. INFORMATION WE COLLECT AS YOU ACCESS AND USE SAYATRI APP
We may, from time to time, collect Information about you through Sayatri Platform or while availing the Services and collect Information from our affiliates or third parties such as technical sub-contractors, business partners, analytics providers, search information providers, payment service providers, etc., and also from publicly available sources such as commercially available marketing lists, social networks and other related media.
USE OF INFORMATION COLLECTED
Our primary goal at Sayatri is to ensure an enriched and seamless experience for our users while using our Services. The information we collect from users is utilized in accordance with this Policy to serve a multitude of purposes, all aimed at enhancing user satisfaction, ensuring platform security, and adhering to legal obligations. Below is a detailed breakdown of the various purposes for which we use the information we collect:
Enabling Access to Sayatri Platform: The information collected is used to enable users to access the Sayatri Platform and avail themselves of our Services seamlessly.
Identity Verification: We use user information to verify their identity and ensure compliance with applicable laws regarding their capacity to provide services through the Sayatri Platform.
Usage Monitoring: : Information collected allows us to closely monitor which features of our Services are used most, enabling users to view their trip history, rate trips or bookings, and help us determine areas for improvement for an enhanced user experience. This includes analyzing usage patterns and geographic locations to identify where services should be offered or improved.
Welcome Messages : Welcome emails/SMS messages are sent to users to verify their username and password, ensuring a smooth onboarding process.
App Version Management : User information helps us provide the correct app version depending on their device type, aiding in troubleshooting and, in some cases, marketing purposes.
Server Diagnosis : Collected data is used to diagnose problems with our computer server and administer the Sayatri Platform effectively.
Service Announcements : In rare instances when necessary, such as during temporary suspensions for maintenance, strictly service-related announcements are sent to users. Users have the option to deactivate their accounts if they prefer not to receive such announcements.
Policy Violation Detection : Information is utilized to prevent, detect, and investigate violations of our Policy or any applicable terms of service or use.
Security Breach Identification : We use user information to identify and respond to security breaches, errors, fraud, money laundering, abuse, and other criminal activities, taking appropriate remedial action as necessary.
Information Sharing with Drivers/Vendor Partners : Selected Personal Information, such as name, pick-up address, and contact number, may be shared with Captains or Vendor Partners to facilitate service provision.
Geo-location Information Use : Location data collected from users serves various purposes, including facilitating the identification of nearby service providers, automatic pickup location identification, and enhancing user safety.
Geo-location Information For Drivers : Drivers receive orders based on their location and enable Customers to track their distance for pickup, ensuring efficient service delivery.
Driver Information Sharing : Selected Driver details, including name, vehicle number, driving license number, phone number, and/or profile picture, may be shared with Customers to provide them with the necessary information for their service.
Usage Information Utilization : The information collected, whether Personal Information or Usage Information, is utilized for various purposes, including providing users with information or services, processing transactions, facilitating user participation in various features of the Services, and contacting users regarding their use of the Services and any changes to policies.
Enhanced User Experience : Information collected is used to personalize and customize the Sayatri App or the Services, enhancing user experience and satisfaction.
Offer and Reward Provision : Based on user consumption patterns, relevant offers or rewards may be provided to enhance user engagement and loyalty.
Terms Enforcement and Dispute Resolution : We enforce our terms and conditions and resolve any disputes that may arise between users and Sayatri.
Platform Functionality Enhancement : Information is utilized to analyze performance, fix errors and bugs, and improve the usability and effectiveness of the Sayatri Platform.
Compliance with Laws : We ensure compliance with Applicable Laws and respond to requests received from regulators, government agencies, law enforcement, or judicial authorities.
Contractual Obligations : Information collected is used to fulfill our obligations and enforce rights arising from any contracts between Sayatri and its users.
Affiliate Disclosure : : Information may be disclosed to affiliates, including our and their employees, agents, and representatives, on a need-to-know basis to facilitate the provision of Services.
Communication Delivery : : We deliver administrative notices, alerts, advice, notifications, and communication relevant to user use of the Services through various channels, including social media (including WhatsApp), SMS, and other media.
Sharing With Third Parties : : Information may be shared with third parties for limited internal business purposes, provided such sharing is in accordance with this Policy.
Other Purposes : : Information provided by users may be used for any other purpose with their consent, excluding targeted advertising.
6. HOW AND WHEN DO WE DISCLOSE INFORMATION TO THIRD PARTIES
At Sayatri, we are committed to using the information collected responsibly and transparently to provide an enhanced user experience while safeguarding user privacy and complying with applicable laws and regulations.
The disclosure of information to third parties is governed by the privacy policy outlined below :
When You Agree to Share Information with Third Parties: If you choose to receive information or marketing offers directly from third parties by accessing third-party links on the Sayatri App, your personal information may be disclosed to those third parties. You should review the privacy policies of such third parties before agreeing to receive information from them.
Third Parties Providing Services on Our Behalf: Information provided by you may be shared with third-party service providers (TPSPs), business partners, and agents to facilitate various aspects of the services provided by Sayatri App. These third parties will only have access to the information necessary to perform the services they are providing and are required to maintain the same level of data protection as Sayatri App.
Co-Branded Services: Certain services may be provided in association with third parties (Co-Branded Services), and your information may be shared with them if you choose to register for such services. Your information will be subject to the privacy policies of both Sayatri App and the third party.
Contests and Promotions: Participation in promotions may require the disclosure of personal information to third parties involved in the administration of the promotion, as governed by the official rules of the promotion.
Administrative and Legal Reasons: Information may be accessed, used, preserved, transferred, and disclosed to government or law enforcement officials or private parties when necessary to comply with applicable laws, protect the rights and safety of Sayatri App or third parties, or address fraud, security, or technical issues.
Affiliates and Business Transfer: Information may be shared with parent, subsidiaries, affiliates, or in connection with corporate mergers, consolidations, or other corporate changes.
Market Study and Other Benefits: Information, including personal information, may be shared with third parties for purposes such as market research, data analysis, and customization of product or service offerings.
Additionally, third-party content and links to third-party services provided within the Sayatri App may collect information independently and are governed by their own privacy policies. Sayatri App is not responsible for the privacy practices of these third parties.
Information collected by captains and vendor partners while providing services is not covered by Sayatri App's privacy policy.
Users are responsible for maintaining the accuracy of the information they submit, and they can update or delete their information through their account settings or by contacting Sayatri App.
The privacy policy may be updated or modified periodically, and users are encouraged to review it periodically. Changes to the policy will be effective immediately upon posting, and users' continued use of the Sayatri App indicates acceptance of the updated policy.
Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
Your Right: You may have certain rights regarding your personal information, including the right to access, correct, or delete your information. Please contact us using the contact information provided below to exercise these rights.
Security: We take reasonable measures to protect the security of your personal information and to prevent unauthorized access, use, or disclosure.
Changes to this privacy policy: We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and website.
Contact us: If you have any questions or concerns about this privacy policy, please contact us at Gmail: sayatriapp@gmail.com
Contact number: 9869725830
By continuing to use Sayatri, you acknowledge and agree to the terms outlined in this Privacy Policy.
Thank you for trusting Sayatri with your service needs. We are dedicated to providing you with a secure and enjoyable experienced
